Taking a Look at 988 Suicide & Crisis Lifeline Implementation One Year After Launch
Issue Brief
Since launch in July 2022, 988 has received almost 5 million contacts, of which nearly 1 million are from the Veteran’s Crisis Line—a part of 988—with the rest consisting of 2.6 million calls, over 740,000 chats, and more than 600,000 texts. National answer rates increased alongside surges in outreach volume. In-state answer rates vary widely across states—from 55 to 98%—which may reflect state investments in crisis services, as well as length of investment.