2015 Survey of Health Insurance Marketplace Assister Programs and Brokers
| Table A1: Characteristics of Consumers Helped by Assister Programs, 2014 vs. 2015 | ||
| Clients who were uninsured at time of assistance | 2014 | 2015 |
| All or nearly all | 46% | 36%* |
| Most | 43% | 47% |
| Some, but less than half | 7% | 13%* |
| Few or none | 2% | 2% |
| Don’t know | 18% | 19% |
| Clients determined eligible for Medicaid or CHIP | ||
| All or nearly all | 6% | 13%* |
| Most | 38% | 37% |
| Some, but less than half | 33% | 29% |
| Few or none | 16% | 19% |
| Don’t know | 6% | 3% |
| Clients falling into the coverage gap | ||
| All or nearly all | 1% | 4%* |
| Most | 12% | 11% |
| Some, but less than half | 36% | 36% |
| Few or none | 41% | 44% |
| Don’t know | 10% | 6% |
| Clients determined eligible for premium tax credits | ||
| All or nearly all | 8% | 11%* |
| Most | 38% | 40% |
| Some, but less than half | 40% | 35% |
| Few or none | 10% | 11% |
| Don’t know | 5% | 4% |
| Clients eligible for Marketplace coverage without premium tax credits | ||
| All or nearly all | 0% | 1% |
| Most | 3% | 5%* |
| Some, but less than half | 26% | 26% |
| Few or none | 65% | 65% |
| Don’t know | 5% | 3% |
| Clients needing help understanding basic insurance concepts | ||
| All or nearly all | 33% | 30% |
| Most | 41% | 44% |
| Some, but less than half | 19% | 18% |
| Few or none | 5% | 5% |
| Don’t know | 2% | 3% |
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*Significantly different from 2014 estimate at the 95% confidence level
NOTE: Numbers may not sum to 100% due to rounding
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| Table A2: Average Time Assister Programs Spent Helping Each Client New to Marketplace | ||
| 2014 | 2015 | |
| Less than one hour | 13% | 18%* |
| One hour up to two hours | 64% | 66% |
| Two hours up to three hours | 18% | 12%* |
| Three hours up to four hours | 3% | 2% |
| Four hours or longer | 2% | 1% |
| Mean | 1.7 hours | 1.5 hours* |
| Median | 1.6 hours | 1.5 hours |
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*Significantly different from 2014 estimate at the 95% confidence level
NOTE: Numbers may not sum to 100% due to rounding
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| Table A3: Topics on Which Assister Programs Would Like Additional Training, 2014 vs. 2015 | ||
| 2014 | 2015 | |
| Tax-related Issues | 41% | 43% |
| Immigration-related Issues | 39% | 39% |
| Medicare-related Issues | 34% | 33% |
| Appeals | 36% | 31%* |
| Providing Post-enrollment Help | 41% | 29%* |
| Medicaid and CHIP Eligibility | 35% | 29%* |
| Differences in QHP Features | 39% | 29%* |
| Low Health Insurance Literacy | 34% | 28%* |
| Exemptions | 33% | 27%* |
| Renewing Coverage and Subsidies | – | 20%* |
| Eligibility for Premium Tax Credits | 32% | 20%* |
| Special Enrollment Periods | 27% | 15%* |
| *Significantly different from 2014 estimate at the 95% confidence level | ||