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2015 Survey of Health Insurance Marketplace Assister Programs and Brokers

Table A1: Characteristics of Consumers Helped by Assister Programs, 2014 vs. 2015
Clients who were uninsured at time of assistance 2014 2015
All or nearly all 46% 36%*
Most 43% 47%
Some, but less than half 7% 13%*
Few or none 2% 2%
Don’t know 18% 19%
Clients determined eligible for Medicaid or CHIP
All or nearly all 6% 13%*
Most 38% 37%
Some, but less than half 33% 29%
Few or none 16% 19%
Don’t know 6% 3%
Clients falling into the coverage gap    
All or nearly all 1% 4%*
Most 12% 11%
Some, but less than half 36% 36%
Few or none 41% 44%
Don’t know 10% 6%
Clients determined eligible for premium tax credits    
All or nearly all 8% 11%*
Most 38% 40%
Some, but less than half 40% 35%
Few or none 10% 11%
Don’t know 5% 4%
Clients eligible for Marketplace coverage without premium tax credits
All or nearly all 0% 1%
Most 3% 5%*
Some, but less than half 26% 26%
Few or none 65% 65%
Don’t know 5% 3%
Clients needing help understanding basic insurance concepts
All or nearly all 33% 30%
Most 41% 44%
Some, but less than half 19% 18%
Few or none 5% 5%
Don’t know 2% 3%
*Significantly different from 2014 estimate at the 95% confidence level
NOTE: Numbers may not sum to 100% due to rounding
Table A2: Average Time Assister Programs Spent Helping Each Client New to Marketplace
2014 2015
Less than one hour 13% 18%*
One hour up to two hours 64% 66%
Two hours up to three hours 18% 12%*
Three hours up to four hours 3% 2%
Four hours or longer 2% 1%
Mean 1.7 hours 1.5 hours*
Median 1.6 hours 1.5 hours
*Significantly different from 2014 estimate at the 95% confidence level
NOTE: Numbers may not sum to 100% due to rounding
Table A3: Topics on Which Assister Programs Would Like Additional Training, 2014 vs. 2015
2014 2015
Tax-related Issues 41% 43%
Immigration-related Issues 39% 39%
Medicare-related Issues 34% 33%
Appeals 36% 31%*
Providing Post-enrollment Help 41% 29%*
Medicaid and CHIP Eligibility 35% 29%*
Differences in QHP Features 39% 29%*
Low Health Insurance Literacy 34% 28%*
Exemptions 33% 27%*
Renewing Coverage and Subsidies 20%*
Eligibility for Premium Tax Credits 32% 20%*
Special Enrollment Periods 27% 15%*
*Significantly different from 2014 estimate at the 95% confidence level
Methodology

The Henry J. Kaiser Family Foundation Headquarters: 2400 Sand Hill Road, Menlo Park, CA 94025 | Phone 650-854-9400
Washington Offices and Barbara Jordan Conference Center: 1330 G Street, NW, Washington, DC 20005 | Phone 202-347-5270

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Filling the need for trusted information on national health issues, the Kaiser Family Foundation is a nonprofit organization based in Menlo Park, California.