National Survey of Consumer Experiences with Health Plans

A national survey of 2,500 insured adult Americans on their experiences with health plans-documents problems people have experienced with their plans, the impact of those problems, and how people resolve their disputes with their health plans. The survey was designed and analyzed by the Kaiser Family Foundation staff with advice and input from Consumer Reports under a joint project developed to help consumers resolve difficulties with health plans. Highlights from the survey were featured in the July issue of Consumer Reports along with findings from a similar readership survey conducted by the magazine.