Marketplace Basics

I missed the deadline to submit additional documentation to the Marketplace to document my eligibility to buy coverage or to qualify for premium tax credits. What do I do?

Generally, if the Marketplace hasn’t received the requested information and you didn’t already ask for an extension, the Marketplace will make a determination based on the information it has. Contact the call center or ask a Navigator for help submitting your documentation or request an extension as soon as you can.

While we have made every effort to provide accurate information in these FAQs, people should contact the health insurance Marketplace or Medicaid agency in their state for guidance on their specific circumstances.

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The independent source for health policy research, polling, and news, KFF is a nonprofit organization based in San Francisco, California.