New Data Show Increased Outreach to 988 Following Implementation of the Number for the National Suicide Prevention and Crisis Hotline
A KFF analysis finds that outreach to the new 988 number for the national suicide prevention and crisis hotline increased after its implementation in mid-July, then steadied until December 2022, when it rose again. Text volume increased more than 700 percent compared to the year prior but remains a smaller share of overall outreach. Since the launch of 988, Lifeline has received over 2.1 million contacts---consisting of over 1.43 million calls, over 416,000 chats, and…
