Implementation of the 988 Number Brought More Calls and Texts to the National Suicide Prevention and Crisis Hotline This Summer – And Early Data Show Answer Rates Improved or Held Steady
A new KFF analysis finds that more people contacted the new 988 number for the national suicide prevention and crisis hotline following its launch in July, that callers waited less time on hold, and that callers connected with crisis counselors at higher rates than before the 988 number came online through a combination of calls, chats and texts. The easy-to-remember three-digit number steers callers who are suicidal or experiencing a behavioral health crisis to the…
