I entered estimated income information for next year on my Marketplace application. I expect my income next year will be much lower than it was this year because I had to change jobs. HealthCare.gov says there is a “data match” issue and that I must verify my income. What does that mean?

A data match issue means the Marketplace is not able to verify the information on your application based on the data it has available to them. Usually, when this happens, HealthCare.gov will temporarily determine that you are eligible for tax credits, based on the income that you attested you expect to earn next year, but it will require you to send additional documentation. People are typically given up to 90 days to submit documentation. If you do not submit documentation, the Marketplace may reduce or terminate your tax credit amount.

If you have problems with a data match inconsistency on HealthCare.gov, contact the Marketplace call center at 1-800-318-2596 or use this tool to contact a navigator or other assister for help.