Service Delivery Must Be Evaluated To Achieve Improved Health Outcomes

In the Bill & Melinda Gates Foundation’s “Impatient Optimists” blog, Dana Hovig, director of integrated delivery at the foundation, discusses service delivery strengthening and writes that in order “to do this work well, we need to deeply understand the context in which we work, help demand intersect with the supply of products, leverage private and public sectors, and encourage the mix of incentives and institutions that is most likely to produce sustainable, well-managed health services that poor people need most. … We hope that with the growing global focus on getting delivery right, we can also be sure that we’re also continuing to get evaluation right. At the end of the day, results are only as good as the extent to which they are integrated into future decisions, better policies and programs, achieving more impact for the people we serve” (2/18).