Since 1997, more people have said that managed care plans do a “bad job” than a “good job” serving consumers. In a survey in April 2005, the public was more likely to say that managed care plans do a bad job serving consumers (54%) compared with many other industries, including pharmaceutical companies (43%), life insurance companies (26%), hospitals (20%), airlines (18%), and supermarkets (8%). Oil companies (67%) and tobacco companies (63%) each received a worse rating than managed care.