(And now some questions about different industries.) Do you think...pharmaceutical and drug companies generally do a good or bad job serving their consumers?

44% Good job

48  Bad job

8   Not sure/Refused

Do you think...supermarkets generally do a good or bad job serving their consumers?

87%  Good job

8    Bad job

5    Not sure/Refused

Do you think...airlines generally do a good or bad job serving their consumers?

74%  Good job

13   Bad job

12   Not sure/Refused

Do you think...hospitals generally do a good or bad job serving their consumers?

 70%  Good job

21   Bad job

9    Not sure/Refused

Do you think...life insurance companies generally do a good or bad job serving their consumers?

 55%  Good job

28   Bad job

18   Not sure/Refused

Do you think...oil companies generally do a good or bad job serving their consumers?

11%  Not sure/Refused

32   Good job

57   Bad job

Do you think...managed care companies such as HMOs (Health (Maintenance Organizations) generally do a good or bad job serving their consumers?

30%  Good job

53   Bad job

18   Not sure/Refused

Do you think...tobacco companies generally do a good or bad job serving their consumers?

30%  Good job

60   Bad job

10   Not sure/Refused

Methodology: Conducted by Harris Interactive, April 8-April 15, 2004 and based on telephone interviews with a national adult sample of 979.