The Sacramento Health Rights Hotline
The Health Rights Hotline, a four-year pilot consumer assistance programbegun in Sacramento, California in July 1996, provides health plan enrolleeswith information about managed care and helps them resolve difficulties withtheir plans. The Hotline is a program of the non-profit Center for HealthCare Rights, and has been funded by three private health care foundations:the Henry J. Kaiser Family Foundation, the California Wellness Foundation,and the Sierra Health Foundation.
This demonstration project, located in the Sacramento region in part becauseof its high managed care penetration, is the largest test of an independentconsumer assistance program in the country. To better serve as a model forsimilar programs, the Hotline has systematically collected data on theproblems experienced by its clients and how they are resolved, and will beevaluated as part of the pilot project with results posted on this websitewhen available.
Sources of information related to the Health Rights Hotline include:
- ‘s website
- The Survey of Consumer Experiences in Managed Care
- The Health Rights Hotline: Role of A Model Independent-Assistance Program