LIVE webcasts are offered in Windows Media Player.
>>Learn how to test your player and troubleshoot common Windows Media Player issues.
Archived webcasts and videos are available in Adobe Flash Player.
>>Install Adobe Flash Player.
WINDOWS MEDIA PLAYER
Check your version of Windows Media Player: To view our LIVE webcasts, you will need to have Windows Media Player 9 or above installed on your computer. For best results, view with the most recent version of Microsoft Internet Explorer or Mozilla Firefox.
While most computers already have Windows Media Player installed, you may download the most recent version using the following links:
Temporarily Disable Your Pop-up blocker: Some of our video players use pop-up boxes.
- While Internet Explorer is open, go to "Tools" in the toolbar at the top
- Scroll down to "Pop-up Blocker"
- Click on "Turn Off Pop-up Blocker"
- You may disable the pop-up blocking feature on a per-session basis by holding the CTRL key as you click on a link to navigate to a new page.
Test Your Windows Media Player:
Open this link: 
Webcast
After a few seconds of buffering you should see and hear a test. If you don't, then you may be experiencing one of the problems listed below.
Common Problems and Solutions
I can't see the webcast; I get an error message.
Possible Culprits:
-
An old version of Windows Media Player. If you are having problems, download the most up-to-date version of the Windows Media Player software. (See above)
-
A firewall is blocking the streaming video signal. If you are unable to view streaming video from anywhere on the web, you may have a firewall blocking streaming video signals. If this is the problem, you will need to contact your network administrator.
-
A poor connection to the Internet. You may have temporary problems with your connection, or your connection may be insufficient to deliver a proper stream. Consult your Internet Service Provider for help.
I can see the webcast, but there's no sound.
In order to hear a webcast, you must have a computer equipped with both a sound card and speakers. You should know that if your system has speakers, you probably have a sound card. If you have a sound card and speakers and you are still having problems, try the following:
- Check the volume control on your player.
- Check the volume control on your external speakers.
- Check the sound settings on your computer’s control panel. If you use Windows, you can do this in your Settings (Start--> Settings-->Control Panel-->Multimedia-->Playback-->Volume Adjustment).
- Ask your network administrator, or Internet service provider if you have an Internet firewall, which may block reception of audio.
When I play videos using Flip4Mac, I get the video/picture, but no audio.
Unfortunately, Flip4Mac is currently incompatible with the Windows Media Voice codec, therefore resulting in no audio when Flip4Mac viewers try to play webcasts. Please download Windows Media Player 9 for the Mac (http://www.microsoft.com/windows/windowsmedia/player/mac/mp9/default.aspx ) in order to view our videos.
I have a Mac, and I've downloaded installation files for Windows Media Player. What do I do with a .sitx, .hqx or .bin file?
You will need the latest stuffit expander to uncompress the file, and install the contents into your apps folder. You can download the latest stuffit expander for free here. (http://my.smithmicro.com/mac/stuffit/index.html)
ADOBE FLASH PLAYER
Check your version of Adobe Flash Player: To view our archived webcasts and videos, you'll need the most recent version of Adobe Flash Player installed on your computer.
While most computers have Adobe Flash Player installed, you may download the most recent version at the following link:
Common Problems and Solutions
If you experience problems viewing the Flash video, please consult Adobe's FAQs about Flash.
>>If you need help or are experiencing problems accessing a webcast, please contact us online about your problem or call 202-347-5270.
