Those who saw health quality information about hospitals and health plans but did not use it were most likely to say they did not use it because they did not need to make a decision about their care at the time (68% for hospital information/64% for health plan information), or the information they saw was not specific to their personal health conditions or concerns (53% for hospital information/40% for health plan information).

Source: Kaiser Family Foundation/Agency for Healthcare Research and Quality/ Harvard School of Public Health, National Survey on Consumers’ Experiences with Patient Safety and Quality Information, November 2004, Chart 11 (conducted July 7-September 5, 2004) at http://www.kff.org/kaiserpolls/7209.cfm.