Most Americans believe the management and staff of nursing homes are concerned for residents’ well-being. Nearly seven in ten (68%) agree that staff are concerned about the well-being of their patients, and nearly half (47%) disagree with the attitude that managers are NOT concerned about patients well-being.

However, many Americans say nursing homes are understaffed and poorly managed, and that families of nursing home residents are not involved enough. Nearly three-quarters (74%) of the public agrees that nursing homes don’t have enough staff (including 50% who “strongly” agree). More than six in ten (64%) agree that families of those in nursing homes are not involved enough in what’s going on. About six in ten agree that nursing home staff are poorly trained (60%), and that there is too much waste, fraud and abuse by nursing home managers (58%).